Active voice workflows running across different business use cases.
AI workflow automation Accelerating secure AI across core operations and workflows ->
The AI Voice Agent Built for India
Sprio Voice answers every call in under 1 second, speaks Hindi, Hinglish and multiple Indian languages, takes real actions in your systems, and works 24 hours a day, 7 days a week, handing over to a human agent only when needed.
Live call in progress
Sprio Voice AI
A caller books an appointment, gets confirmation, and the CRM is updated before the call ends.
WhatsApp is the default channel for India's hotel guests. Sprio turns your WhatsApp Business number into a guest service agent that books, confirms, upsells and resolves requests around the clock, with no wait time.
What the agent does on the callAnswers instantly
The caller does not wait in a queue or listen to hold music before the conversation starts.
Understands mixed language
The agent follows Hindi, Hinglish, English, and Indian-language code-switching in the same call.
Takes action live
Calendar checks, bookings, CRM updates, tickets, and payment links happen while the caller is still speaking.
Follows up automatically
WhatsApp or SMS confirmation goes out as soon as the call outcome is clear.
SV
Sprio Voice AIOnline
Hello, mujhe kal subah ka appointment chahiye.
Bilkul, Priya ji. Kal 10 AM aur 11:30 AM available hai. Kaunsa time better rahega?
10 AM theek hai.
Done. Kal 10 AM confirm ho gaya. WhatsApp pe reminder bhej raha hoon.
Appointment booked. CRM updated. WhatsApp sent.
Sprio Voice Performance Signals
The live page positions Sprio Voice as an always-on voice layer for high-volume business calls.
Reduction in call handling time shown on the Sprio Voice page.
More qualified calls and appointments shown as a Sprio performance signal.
Always-on call handling across inbound and outbound voice workflows.
Enterprises using Sprio across voice, WhatsApp, and automation workflows.
Customer satisfaction score referenced on the live Sprio page.
Quick answer
What Is an AI Voice Agent?
An AI voice agent is software that handles and makes phone calls automatically without a human agent. It listens to spoken language, understands intent, and takes real actions in business systems.
Natural Voice, Not IVR
Customers speak normally instead of pressing buttons or navigating menu trees.
Inbound and Outbound Calls
Sprio can answer incoming calls and initiate outbound campaigns for reminders, follow-ups, confirmations, and sales.
Actions During the Call
The agent can make bookings, update CRM records, create tickets, and send WhatsApp confirmations in the same call.
Human Handoff When Needed
When a call needs human judgment, Sprio transfers it with transcript, context, and summary.
The real cost
60%+
12-20%
60-80
What Bad Call Handling Is Costing Indian Businesses
Missed calls, hold time, and IVR frustration push customers to competitors. The problem is not call volume alone; it is the lack of capacity to handle it well.
Callers Hang Up After 2 Minutes on Hold
Customers have low tolerance for hold music. Long wait times become one of the fastest ways to lose a buyer, patient, applicant, borrower, or lead.
LiveAgent 2025Average Call Abandonment at Indian Call Centres
When one in five or one in eight callers gives up before speaking to anyone, revenue and customer trust leak before the team even sees the issue.
LiveAgent 2025Calls a Human Agent Handles Per Day
Human agents are expensive, inconsistent, and limited by shifts. Sprio is built for simultaneous call volume across the clock.
Real-time call anatomy
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What Happens Inside Every Sprio Call
A look at what Sprio's AI voice agent does at every ring, response, action, and WhatsApp confirmation.
Call Received, Answered in Under 1 Second
Sprio answers without hold music or waiting time. Before the caller speaks, the AI can identify the number and retrieve caller history from your CRM.
Caller Intent Understood in the First Few Words
Sprio detects intent from natural speech in Hindi, Hinglish, Tamil, English, or a mixed-language sentence. No menu selection is required.
Natural Conversation, Full Context Maintained
The agent asks clarifying questions, handles interruptions, manages corrections, answers objections, and remembers earlier details in the call.
Real Actions Taken Live, Mid-Call
Sprio checks calendars, stock, CRM, order systems, account data, or payment status and executes the next step while the caller is still on the line.
Call Closed and Followed Up Automatically
The call ends with a clear summary, WhatsApp or SMS confirmation, updated systems, transcript, sentiment score, and action items.
Language intelligence
The Only Voice AI That Thinks in Indian
Sprio is not a translated English bot. It is trained around Indian conversational patterns, accents, and the code-switching customers use naturally.
WhatsApp is the default channel for India's hotel guests. Sprio turns your WhatsApp Business number into a guest service agent that books, confirms, upsells and resolves requests around the clock, with no wait time.
Mid-call language switchingMid-Call Language Switching
Customers can move between Hindi, English, and regional-language phrases without breaking the conversation.
Indian Accent Handling
Voice models are optimised for Indian speech patterns, regional accents, rural dialects, and urban slang.
Multi-Language Support
Sprio supports Hindi, Hinglish, Tamil, Telugu, Kannada, Malayalam, Marathi, Gujarati, Bengali, Punjabi, English, and more.
Rural Dialect Support
Bhojpuri-inflected Hindi, Marwari Rajasthani, Chhattisgarhi, Odia, Assamese, and local variants can support agriculture, government, BFSI, and tier-2 or tier-3 workflows.
SV
Sprio Voice AIOnline
Bhai, mera order status kya hai? The tracking number is not updating since yesterday.
Ji haan. Aapka order #DL4892 abhi Bhiwandi warehouse mein hai. Aaj shaam tak deliver ho jayega. Koi aur help chahiye?
Nahi yaar, that's perfect. Thanks!
Great. WhatsApp pe update bhej raha hoon. Have a good day.
Voice agent capabilities
What Sprio Can Do on a Live Call
Most voice bots collect information and hang up. Sprio takes real actions, updates systems, makes bookings, and sends messages while the customer is still on the line.
Understand Spoken Intent
Understands caller intent in natural speech rather than relying on button presses or keywords. Handles interruptions, corrections, and off-topic questions.
Book and Manage Appointments
Checks live calendar availability, books slots, reschedules on request, sends confirmations, and sets reminders within the same call.
Update CRM in Real Time
Creates or updates contact records, logs notes, moves leads through pipeline stages, and flags priority accounts during the conversation.
Send WhatsApp During the Call
Triggers WhatsApp messages, payment links, confirmation PDFs, reminders, and follow-up templates while the customer is still on the phone.
Look Up Live Order and Account Data
Queries your database or API live for order status, account balance, EMI due date, delivery ETA, booking status, or customer history.
Handle Objections and Qualify Leads
Asks qualification questions, handles common objections, scores leads, and sends high-quality prospects to the right sales team.
Warm Transfer With Full Context
If escalation is required, Sprio transfers to the right human agent and sends a real-time summary so the customer does not repeat themselves.
Transcribe and Summarise Every Call
Every call can be recorded, transcribed, summarised, scored for sentiment, and tagged with key moments and action items.
Trigger Payment Collection
Sends a payment link via WhatsApp or SMS during the call, confirms payment receipt, and updates billing systems.
Integrations
Works With the Tools Indian Businesses Already Use
Sprio connects to your existing CRM, calendar, communication, payment, and operational tools. No ripping and replacing.
Zoho CRM
Logs every call, updates contacts, and moves leads through Zoho pipelines automatically.
Freshworks CRM
Creates and updates Freshsales contacts and deals after every Sprio call, with full call notes synced.
LeadSquared
Pushes call outcomes and lead scores into workflows used by real estate, education, and BFSI teams.
Salesforce
Creates call activity records, updates opportunity stages, and triggers Salesforce flows for enterprise teams.
HubSpot
Syncs call data, contact properties, and deal stages into HubSpot.
WhatsApp Business API
Sends WhatsApp confirmations, reminders, payment links, and summaries during or after every Sprio call.
Google Calendar and Calendly
Checks live availability, books appointments, sends invites, and triggers reminders.
Razorpay, Shiprocket, Tally, APIs
Connects payments, logistics, accounting, and custom systems through REST APIs and webhooks.
Deep industry coverage
New Use Cases. Industries That Need This Most.
Sprio Voice opens automation opportunities across sectors where calls are still the primary customer or citizen touchpoint.
Banking, NBFC and Financial Services
SIP lapse recovery, EMI pre-default reminders, re-KYC verification, credit card first-use activation, policy renewal, and loan top-up eligibility calls.
Government, PSUs and Utilities
Electricity bill disconnection warnings, annual life certificate reminders, vaccination camp enrollment, property tax reminders, complaint updates, and benefit communication.
Agriculture and Rural Outreach
Kisan helplines, crop advisory calls, mandi price updates, KCC reminders, PM-KISAN verification, and FPO coordination in local languages.
D2C and Subscriptions
OTT win-back, gym membership renewal, learning platform engagement recovery, subscription box renewal, loyalty expiry, and referral activation calls.
Senior Care and Preventive Wellness
Daily wellness check-ins, medication adherence calls, post-therapy follow-ups, blood donor recruitment, home nursing follow-up, and preventive screening booking.
Manufacturing, FMCG and B2B Distribution
Dealer order replenishment, overdue payment follow-up, channel target nudges, supplier delivery confirmation, field beat plan coordination, and quality verification.
Events, Entertainment and Sports
Ticket confirmation, music festival RSVP, corporate event attendance, wedding vendor coordination, tournament registration, and temple darshan slot booking.
Legal, Accounting and Compliance Services
ITR filing reminders, GST return filing reminders, ROC deadline calls, legal document collection, MSME registration assistance, and audit scheduling.
Head to head
Sprio Voice AI vs IVR vs Human Call Centre
A practical comparison of what each option delivers for an Indian business today.
| Capability | Traditional IVR | Human Agent | Sprio Voice AI |
|---|---|---|---|
| Call answer time | 15-30 seconds hold | Variable | Instant auto-answer |
| Availability | 24/7 but limited | Business hours only | 24/7, 365 days |
| Indian language support | 1-2 languages | Agent-dependent | Multi-language and dialects |
| Simultaneous calls | Line-limited | One at a time | Unlimited, no spike limit |
| CRM update | Not possible | Manual and error-prone | Automatic, real-time |
| Conversation quality | Button-press menus | Varies by agent skill | Natural and context-aware |
| Call transcription | Not available | Manual notes only | Full transcript and summary |
| WhatsApp follow-up | Not possible | Manual | Automated mid-call and after call |
| Setup time | Weeks to months | Months | Minutes with no-code dashboard |
Market intelligence
133 Cr+
$17 Bn
$50 Bn+
Why Voice AI Is India's Biggest Business Opportunity
India runs on phone calls. Every sector, from banking to agriculture to healthcare, relies on voice as a primary customer touchpoint.
Telecom Subscribers in India
India's telecom subscriber base makes it one of the most important voice communication markets in the world.
TRAIIndia AI Market by 2027
India's AI market is growing quickly, and voice automation is one of the clearest business applications.
NASSCOM-BCGIndia BPO and Call Centre Services Market
AI voice automation is a major structural shift for a market historically built around human call centre capacity.
Astute Analytica Report Trust and compliance
Built to Meet India's Regulatory Standards
Every Sprio Voice deployment is designed around Indian legal and regulatory requirements, not retrofitted from a foreign platform.
Consent-First Calling
Outbound calls can include DND scrubbing, consent-based flows, responsible calling rules, and full logs for review.
DPDP Act Ready
Call flows can include data minimisation, consent management, customer opt-out, purpose limitation, and retention controls.
Offices in India and the USA
Sprio has teams in Bengaluru and Boston supporting businesses across both regions.
Enterprise-Grade Security
Sprio supports enterprise security practices and custom compliance options for larger organisations.
Real results![]()
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What Businesses Get After Deploying Sprio
Outcomes from businesses using Sprio across voice, WhatsApp, and messaging automations.
JLL India
40% organic growth after deploying AI-powered communication workflows
Delicut
70-90% improvement in reporting accuracy after unified communication and data capture
Sprio Platform Average