Questions we get asked, answered plainly

We build and run AI agents that talk to your customers. They answer and make calls, reply on WhatsApp and email, qualify leads, book appointments, chase payments and handle support, while updating your systems as they go. Around that we deliver the wider AI work that makes those agents useful: integrations, document processing, custom builds and ongoing tuning.

Teams with more inbound or outbound conversations than people to handle them. We work with global enterprises and with India's fastest growing brands, across BFSI, retail, healthcare, real estate, education, manufacturing, and travel and hospitality.

Both, deliberately. Buying a platform on its own leaves you to build the flows, connect the systems and tune the model. We are an AI first company backed by Cubikey, so we bring the platform and the people who make it work in your environment.

One high volume conversation you already handle badly or expensively. We prove it works there, then extend. A 30 minute discovery call is enough to identify it.

Nothing. The discovery call is a working session, not a pitch. You leave with a view on which use case to automate first and what it would take.

No. It answers in under a second, holds a normal back and forth, copes with interruptions and switches between English and Indian languages mid call. Most callers treat it like a person.

English and the major Indian languages, including callers who mix two in the same sentence, which is how most people actually speak. We tune the language mix to your customer base rather than assuming it.

Both. Inbound covers support, order status and enquiries. Outbound covers lead qualification, reminders, renewals, collections and win back campaigns.

It hands over to a person, with the context attached, so the customer does not repeat themselves. You decide the handover rules, including where the agent must never decide on its own.

Because real callers do not behave like a test script. Accents, background noise, new offers, new objections and new questions arrive every week, and an agent left untouched drifts away from what your customers are actually saying. We review live calls, correct the misses and retrain, so accuracy climbs after launch instead of falling.

Most sell the platform and leave the tuning to you. Optimisation needs someone listening to real calls every week, spotting failed intents and fixing them, and very few vendors staff that. We do, and it is part of the engagement rather than a separate project.

Yes. Capacity is not the constraint it is with a human team, so a festival week or a campaign spike is answered at the same speed as a quiet Tuesday.

Lead follow ups, document and KYC collection, appointment confirmations, payment and renewal reminders, order and delivery updates, and everyday support questions. Anything that today is a person copying a template and pasting it.

You need one, and we set it up with you if you do not have it, including the business verification and the message templates.

The same brain, a different channel. A customer who starts on a call and continues on WhatsApp is on one thread with one context, so nothing is asked twice.

We write the templates, submit them and keep them compliant with WhatsApp's policy, including opt in handling and the messaging windows. It is part of the delivery, not homework we hand back to you.

Yes. Payment links, document uploads and form style flows all work inside the conversation, which is why drop off is lower than sending someone to a portal.

Generative AI and RAG systems over your own content, agentic automation for multi step workflows, custom AI development, AI integration and data engineering, document AI, and consulting with managed services once things are live.

Anything where a person reads a file and types what they found into a system. Applications, invoices, KYC documents, claims, purchase orders. The model extracts, validates and writes it into your workflow, with the exceptions routed to a human.

Usually yes. The list reflects what we are asked for most, not a boundary. If it involves language, documents or workflow, it is worth a conversation.

Yes, and we recommend it. AI systems degrade quietly without someone watching them. Managed services covers monitoring, tuning, new use cases, quality reviews and reporting.

Because most of what makes a voice project fail is not the voice. It is the integration that never got finished, the data that was never cleaned, the document step still done by hand. We already do that work, so a new use case is a short build for us instead of a new vendor for you.

No. Sprio connects to whatever you already run, whether that is Salesforce, HubSpot, Zoho, LeadSquared, Freshworks, an in house system or a plain database. Integration is standard work for us, so you do not replace your stack or hire a systems integrator to get started.

We have dealt with that many times. Depending on the system we work through database access, scheduled file exchange, or an integration layer we build in front of it.

A first working agent in days, a fully integrated one in a few weeks, depending on how many systems it has to touch and how many flows you want on day one.

Less than you expect. Someone who knows the process, access to the systems the agent must read and write, and a few hours a week during the build. We do the rest.

Yes, always. Every deployment runs in a staging setup first, and we usually start live traffic on a small share of calls before opening it fully.

In most cases yes. We work with your numbers and your provider where we can, and tell you plainly when a change is genuinely necessary.

We are an ISO certified company and compliant to ensure your data is protected. Calls and records stay inside agreed boundaries, access is controlled, and we work to your security and procurement requirements.

In the region you require. Data residency is agreed before the build starts, not discovered afterwards, and it is written into the contract.

Not for anyone else. Your data tunes your agents. It does not become someone else's product.

We work in global timings and we have a dedicated support team always available. You get named people who know your deployment, not a ticket queue.

It depends on channels, volumes and how much integration and ongoing service you need. We give you a clear number after the discovery call, once we know what we are actually building.

We start with one use case for exactly this reason. If it does not deliver, you have spent weeks rather than a year, and you own the integration work either way.

Sprio, backed by Cubikey. Our founders come from organisations like IBM with more than 70 years of combined experience, and our people have delivered inside Fortune 500 and unicorn programmes under enterprise security and procurement.