Persons aged 60 and above in India in 2022, rising to 194 million by 2031. India has never before had this many elderly citizens.
UNFPA India Ageing Report 2023 AI workflow automation Accelerating secure AI across core operations and workflows ->
Voice AI for Senior Care and Preventive Wellness in India
Most of what goes wrong between doctor visits goes unnoticed. Sprio's voice and WhatsApp AI agents make daily check-in calls, remind chronic patients about medication, follow up after therapy, and book preventive screenings, all without a human operator.
Daily wellness check-in
Sprio Daily Wellness Check-In Agent
A 74-year-old patient gets a calm morning check-in, medication confirmation, appointment reminder, and family alert in one call.
WhatsApp is the default channel for India's hotel guests. Sprio turns your WhatsApp Business number into a guest service agent that books, confirms, upsells and resolves requests around the clock, with no wait time.
What the agent does on the callChecks wellness daily
The patient is asked how they feel, whether they slept well, and whether anything needs attention.
Confirms medication adherence
The agent asks whether the dose was taken and notes missed medication without judgment.
Reminds about appointments
Upcoming doctor visits, diagnostic bookings, or nurse visits can be reminded in the same call.
Sends a family alert
Concerns like poor sleep, pain, missed doses, confusion, or unanswered calls are shared with the designated contact.
DW
Daily Wellness Check-InOnline
Namaste Savitri ji! Aaj subah kaisi tabiyet hai aapki?
Theek hun. Kal raat thodi neend kam aayi.
Samajh gayi. Aaj subah ki BP ki dawai li aapne?
Haan, le li. Khana khaake li.
Bahut achha. Aapka checkup kal 11am clinic mein hai. Aapke bete ko bhi remind kar dun?
Haan, please bata do unhe.
Why AI-Powered Senior Care Follow-Up Is No Longer Optional in India
The numbers behind India's growing elderly population, chronic disease burden, healthcare access gap, and blood shortage.
Of chronic disease patients do not take medication as prescribed. In lower-income settings adherence drops further.
WHO Adherence ReportOf people with mental health conditions in India never access treatment or follow-up care.
NIMHANS National Mental Health Survey 2016Annual blood deficit in India. The country needs approximately 15 million units per year and collects around 11 million.
National Blood Transfusion Council
The care gap
Most Health Crises Happen Between Appointments, Not During Them
Doctors, therapists, and nurses see patients for an hour. Sprio covers the other 167 hours of the week.
| Care Moment | Without Scheduled Follow-Up | With Sprio | Outcome |
|---|---|---|---|
| Doctor visit, Day 1 | Prescription given, follow-up scheduled in 30 days, and the patient leaves. | Day 1 post-discharge or post-visit call checks recovery, medication, symptoms, and comfort. | Care coordinator sees concerns before they become formal complaints. |
| Days 2 to 14 | Silence. No check-in. No reminder. Family may not know if anything changed. | Daily wellness call asks about sleep, pain, food, medication, and support needs. | Small signals surface before a crisis. |
| Medication adherence | Medication is missed multiple times a week and nobody knows. | Morning or evening dose calls confirm whether medication was taken. | Repeated missed doses trigger care-team or family alerts. |
| Therapy between sessions | Therapy session ends and the next appointment is four weeks away. | Weekly structured well-being check-ins run between sessions. | Urgent responses reach the therapist before the next scheduled session. |
| Preventive checkups | Patients ignore preventive checkups for years unless someone reaches out. | Overdue patients receive an explanatory call and can book in the same conversation. | Attendance starts with a phone call, not a forgotten notification. |
AI agents
Six Agents Built for Senior Citizens Care Service and Preventive Health
Six agents. Six gaps in the care timeline that no human team covers at this scale today.
Daily Wellness Check-In Agent
Calls elderly patients at a fixed time every day in their preferred language. Asks how they are feeling, whether there is any pain, and whether they took their morning medication. Flags anything that looks wrong and sends a daily report to the family or care coordinator.
Chronic Disease Medication Adherence Agent
Calls diabetic, hypertensive, and cardiac patients at the time their dose is due. Checks whether they took it, asks about side effects, and sets the next reminder. If a dose is missed two or three days running, the treating physician or care manager gets a notification.
Post-Therapy Follow-Up Agent
Calls therapy clients between sessions using a well-being questionnaire set by the treating therapist. When a response signals distress or urgency, the agent alerts the therapist immediately.
Blood Donor Recruitment Agent
Calls registered blood donors when a specific blood group is urgently required. Explains the requirement, checks the donor's last donation date and current eligibility, and schedules a donation appointment at the nearest centre.
Home Nursing Follow-Up Agent
Calls patients after each home nurse visit to ask how it went. Documents complaints, checks whether care was delivered as prescribed, and flags unusual responses to the coordinator. If a follow-up visit is needed, it can be arranged on the same call.
Preventive Health Screening Agent
Calls individuals who have not had a health checkup in over a year. Explains the package that suits their age group, what it includes, and what it costs. If they want to book, the slot is confirmed before the call ends.
Preventive health checkup
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Preventive Health Checkup Attendance Starts With a Phone Call
Most people know they should get a regular checkup. Almost none of them book one unless someone calls.
Identify Overdue Patients Automatically
Sprio connects to your HMIS or patient database and flags every individual who has not had a preventive health checkup in over 12 months.
Place a Personalised Outreach Call
The agent calls each patient, explains which package fits their age group and health profile, and mentions the price. No hard sell. The patient either books or they do not.
Book the Appointment in the Same Call
If the patient agrees, the agent books the slot directly against your diagnostic centre's calendar. A home sample collection option is offered for patients who cannot travel.
Send Confirmation and Day-Before Reminder
Booking confirmation goes to the patient's WhatsApp. A reminder is sent automatically the day before the appointment, reducing no-shows without manual follow-up.
Preventive screening call
Preventive Health Screening Agent
A patient who has not had a checkup in over a year learns about a package, confirms home sample collection, and books a Sunday slot.
WhatsApp is the default channel for India's hotel guests. Sprio turns your WhatsApp Business number into a guest service agent that books, confirms, upsells and resolves requests around the clock, with no wait time.
Outbound call in progressExplains the package clearly
The call explains who the package is for, what it includes, and what it costs.
Offers home sample collection
Patients who cannot travel can still convert because collection is offered during the call.
Books directly to calendar
The diagnostic centre calendar is checked and the slot is confirmed before the call ends.
Sends confirmation
WhatsApp carries the appointment time, package details, and preparation instructions.
SS
Sprio Screening AgentOnline
Namaste! Main Sprio se bol raha hun, aapke health checkup ke liye. Aapka last full body checkup 2 saal se zyada pehle tha. Kya main aapko ek affordable package ke baare mein batata hun?
Haan batao, kitna kharcha aayega?
Aapki age ke liye Basic Health Check Package hai Rs 899 mein. Isme CBC, blood sugar, cholesterol, liver function aur kidney function test included hain. Ghar pe sample collection bhi available hai.
Ghar pe aayenge? Theek hai phir.
Perfect. Aapke liye Sunday 9am slot available hai. Book kar dun? WhatsApp pe confirmation bhi bhej dunga.
Haan kar do.
WhatsApp AI
Healthcare at Home, Managed Through WhatsApp
Voice handles the check-in. WhatsApp handles the follow-through. Medication confirmations, appointment reminders, family alerts, and health report links arrive on the patient's phone as a natural conversation.
WhatsApp is the default channel for India's hotel guests. Sprio turns your WhatsApp Business number into a guest service agent that books, confirms, upsells and resolves requests around the clock, with no wait time.
Family alert conversationMedication Confirmation on WhatsApp
After the morning voice check-in, a WhatsApp message can go to the patient's family if a dose was missed.
Appointment Reminders With One-Tap Rescheduling
Patients receive checkup or home nurse visit reminders 24 hours before and can reply to reschedule.
Family Alerts for Elderly Patients
When the daily wellness check-in flags a concern, a structured alert goes to the designated family contact.
Blood Donor Urgency Alerts
When a blood group is urgently required, WhatsApp messages go to eligible donors with a direct donation slot link.
SC
Sprio Care AgentOnline
Namaskar! Aaj Sunita ji ne subah ki dawai li. Neend thodi kam thi unhe kal raat. Koi bhi concern ho to batayein.
Shukriya. Kya inhe doctor ko dikhana chahiye?
Abhi urgent nahi lagta. Agar 2-3 din aisa hi rahe to doctor ko dikhana theek rahega. Main kal ka check-in bhi karaunga aur update dunga.
Theek hai. Aur unka checkup kab hai?
18 July ko 11am hai, City Diagnostics mein. Kal ek reminder bhi bhejunga unhe aur aapko dono ko.
Perfect. Thank you.
Specialised use cases
AI Voice Agents for Mental Health Follow-Up, Medication Adherence, and Blood Donor Outreach in India
Three areas where a phone call does what a text notification cannot.
Mental Health Services Between Sessions
India's mental health treatment gap exceeds 70 percent partly because follow-up care requires a human to pick up a phone. Sprio's post-therapy agent runs between sessions, flagging urgent cases when they appear.
Medication Adherence at Population Scale
Sending an SMS reminder is not enough for elderly patients or those with low digital literacy. A voice call in their language, at the right time, asking them to confirm they have taken the dose has a fundamentally different impact.
Blood Donor Networks That Actually Respond
India's 4 million unit annual blood shortage is a logistics and outreach problem, not a willingness problem. Sprio calls eligible donors within hours of a shortage alert.
Integrations
Connects to the Systems Healthcare Providers Already Run
Sprio plugs into your existing patient database, booking system, and communication stack. No workflow redesign needed.
Hospital Management Systems
Reads patient records, appointment schedules, and discharge summaries to trigger the right follow-up at the right time.
Home Care Management Platforms
Connects to your home care scheduling system to trigger post-visit follow-up calls after each nurse visit is marked complete.
Diagnostic Centre Booking Systems
Books preventive health checkup slots directly against the diagnostic centre's real-time availability during a live outbound call.
Blood Bank Management Systems
Monitors blood group inventory levels and triggers donor recruitment calls when a specific group falls below threshold.
CRM and Patient Engagement Platforms
Pulls patient contact details, language preferences, care status, and last interaction date before each call.
Mental Health Practice Management Tools
Connects to therapist scheduling systems so follow-up calls are placed between sessions and urgent flags go to the treating clinician.
WhatsApp Business API
Appointment links, care alerts, family notifications, and confirmations are delivered directly to the patient's or family's phone.
Pharmacy and Prescription Systems
Reads active prescription data to know which medications a patient is on, when they were last dispensed, and when refill reminders should be placed.
Compliance
Built Within India's Healthcare and Data Privacy Framework
Patient data is sensitive. Sprio's senior wellness workflows are designed around privacy, clinical boundaries, and consent.
DPDP Act 2023
Patient contact data and call logs are processed under the Digital Personal Data Protection Act 2023. Sprio does not store clinical records. Data is retained only for the duration operationally required.
TRAI DND Compliance
Outbound voice calls follow TRAI Do-Not-Disturb regulations. Calls are placed only during permitted hours and patient opt-outs are respected immediately.
Clinical Boundaries
Sprio's agents do not provide medical advice, diagnoses, or treatment recommendations. All agents escalate to the treating clinician when a response falls outside defined parameters.
WhatsApp Business API
Patient-facing WhatsApp messages can use approved templates with prior consent. Patients can opt out of WhatsApp outreach at any time.
Customer stories![]()
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