GuideBefore you build
Guide
Choosing the first conversation to automate
The test we use on a first call: high volume, low judgement, and a clear definition of done. Most failed pilots picked a conversation that failed one of the three.
-> AI workflow automation Accelerating secure AI across core operations and workflows ->
Resources
What we have learned building and running agents, written down. No gated downloads and no forms in front of anything — if it is useful, it is on the page.
ChecklistBefore you connect
Checklist
What to check before giving an agent access
Scopes, secrets, logging, retention and where the data goes. The questions your security reviewer will ask, in the order they will ask them.
->NoteAfter you launch
Working note
Measuring an agent without vanity numbers
Containment rate flatters everybody. What to watch instead: handover reasons, repeat contacts, and the calls that ended without the customer getting what they rang about.
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