India's logistics sector covers warehousing, transportation, cold chain, and last-mile delivery, making it one of Asia's largest logistics markets.
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Delivery Management Software Built on AI Voice and WhatsApp
India's logistics companies, courier networks, and e-commerce fulfillment operations handle millions of delivery interactions every day. Sprio's AI agents send pre-delivery alerts, answer WISMO queries, reschedule failed deliveries, and manage returns without adding call centre headcount.
Delivery AI agent
Sprio Delivery AI Agent
A recipient is unavailable, chooses a new slot, and the delivery is rescheduled before the driver wastes a trip.
WhatsApp is the default channel for India's hotel guests. Sprio turns your WhatsApp Business number into a guest service agent that books, confirms, upsells and resolves requests around the clock, with no wait time.
What the agent does in this exchangeConfirms availability before dispatch
The recipient confirms whether they can receive the package before the driver reaches an empty address.
Offers alternate delivery slots
The agent proposes available slots and captures the recipient's preferred time without routing to a call centre.
Updates the delivery workflow
The new slot can be written back to the TMS or courier system so the next route is planned correctly.
Sends follow-up alerts
WhatsApp carries the updated confirmation and the pre-dispatch alert before the next delivery attempt.
SD
Sprio Delivery AI AgentOnline
Hi Rahul! Your Flipkart order, Samsung TV #DL4821, is out for delivery. ETA: 2-4 PM today. Will you be available?
I'm at office. Please reschedule.
No problem. What works better: tomorrow 9-12 AM or tomorrow 5-8 PM?
Tomorrow 5-8 PM.
Done. Rescheduled to tomorrow 5-8 PM. You will get a WhatsApp alert 30 minutes before the driver heads your way.
India's Logistics and Last-Mile Delivery Market: The Scale That Makes Manual Communication Unsustainable
The numbers behind why India's courier networks, 3PLs, and e-commerce logistics operations can no longer rely on manual customer communication.
Logistics cost as a percentage of India's GDP, compared with a lower global average, creates a major efficiency opportunity for technology-led operations.
NITI AayogPeople work across India's logistics sector, including trucking, warehousing, courier networks, freight forwarding, and last-mile delivery.
DPIIT National Logistics PolicyRegistered logistics and transport companies operate across India, from national courier networks to regional 3PLs and hyperlocal delivery operators.
Invest India / MCA
The communication gap
60%
25%+
12+
Last Mile Delivery Software Needs AI Because the Volume Makes Manual Contact Impossible
Millions of shipments create millions of small communication moments: notifications, WISMO queries, reschedules, returns, and feedback. Those moments cannot scale through manual calling alone.
Of Logistics Call Centre Volume Is WISMO
Where Is My Order queries make up a large share of inbound calls at logistics and e-commerce service desks. Sprio can answer them in seconds by pulling live tracking data and replying over WhatsApp or voice.
McKinsey Logistics ResearchFirst-Attempt Delivery Failure Rate in India
First-attempt failures happen when recipients are unavailable, addresses are unclear, or the delivery was never confirmed. Pre-delivery notification helps resolve this before the driver leaves the hub.
NITI Aayog Logistics ReportLanguages Across India's Delivery Zones
A delivery recipient in Chennai, Patna, Mumbai, or Kochi should not have to understand the same English SMS. Sprio can match the recipient's language and run the full delivery interaction in it.
AI agents
How Last Mile Delivery Software Handles Every Stage of the Delivery Journey
Six purpose-built AI agents cover the delivery lifecycle from dispatch notification to post-delivery feedback, each activated at the point where it reduces cost or improves customer experience.
Pre-Delivery Notification Agent
When a shipment is marked Out For Delivery in the TMS, Sprio contacts the recipient on WhatsApp or voice with the estimated time window. The recipient confirms availability or selects a new slot, so the driver is not dispatched to an address where no one is home.
Delivery Confirmation Agent
After successful delivery, Sprio sends a WhatsApp confirmation with proof-of-delivery link, item description, delivery timestamp, COD payment confirmation where needed, and a digital acknowledgment request for B2B deliveries.
Failed Delivery and NDR Agent
When a delivery fails and creates a Non-Delivery Report, Sprio contacts the recipient within minutes, captures the reason, collects a new slot, and updates the TMS before the next route is planned.
WISMO Self-Service Agent
Customers can ask Where Is My Order over WhatsApp or voice at any hour. Sprio pulls live tracking data and responds with exact status, current hub, and estimated delivery date without hold music or call centre routing.
RTO and Returns Communication Agent
When a shipment is flagged for RTO, Sprio notifies the seller with the reason and tracks return checkpoints. For customer-initiated returns, it schedules pickup, confirms reason and item condition, shares driver details, and sends collection receipt confirmation.
Post-Delivery Feedback Agent
One hour after delivery, Sprio sends a one-tap rating request. Complaints such as damaged goods, wrong item, or late delivery are routed to a structured ops workflow, while positive feedback is aggregated by zone, driver, and time window.
How it works
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Automated Delivery Communication From Dispatch to Post-Delivery Feedback
Three steps. Connects to your existing TMS or OMS. No change to delivery operations required.
Shipment Scanned Out For Delivery
The moment a package gets an OFD scan in your TMS, Sprio picks up the event via API and triggers the pre-delivery notification automatically.
AI Agent Contacts the Recipient
Sprio reaches the recipient on WhatsApp or by voice in their language. Availability is confirmed, reschedule preferences are captured, and the driver is dispatched only when the address is ready.
Outcome Captured and Communicated
Delivery confirmed, NDR rescheduled, or RTO initiated. Sprio communicates the outcome to the recipient, seller, and logistics ops team, then logs the interaction in the TMS.
Delivery journey
AI-Powered Communication Touchpoints Across the Last-Mile Delivery Lifecycle
Each Sprio agent is triggered by a specific shipment event, so communication happens at the right delivery moment rather than on a generic schedule.
| Sprio Agent | Delivery Stage | Trigger Event | What Sprio Does at This Point |
|---|---|---|---|
| Pre-Delivery Notification | Out for Delivery | OFD scan in TMS | Alerts recipient with time window, confirms availability, and reschedules if unavailable so the driver is not dispatched to an empty address. |
| Delivery Confirmation | Delivered | Delivery scan in TMS | Sends POD confirmation, digital acknowledgment for B2B, COD payment receipt, and delivery timestamp to recipient and seller. |
| NDR and Reschedule | Failed Attempt | NDR flag in TMS | Contacts recipient within minutes, captures failure reason, collects a new slot, and updates TMS before next-day route planning. |
| WISMO Self-Service | In Transit | Inbound customer query | Answers Where Is My Order queries on WhatsApp or voice by pulling live data from the tracking system. |
| RTO and Returns | Return Journey | RTO flag or return request | Notifies seller of RTO reason, coordinates pickup with buyer, and sends checkpoint updates on the return journey. |
| Post-Delivery Feedback | Post-Delivery | 1 hour after delivery confirmation | Sends one-tap delivery rating, routes complaints to ops teams, and aggregates feedback by driver and zone. |
Integrations
Logistics Software That Connects to Every Platform India's Courier Industry Runs On
Sprio plugs into courier networks, TMS platforms, OMS systems, and communication channels that Indian logistics operations depend on.
Delhivery and Xpressbees
Direct API integration for shipment status, OFD events, NDR flags, and delivery confirmation data across large courier networks.
Shiprocket and Pickrr
Shipping aggregator integration covering multi-carrier tracking data, unified shipment status, and delivery communication triggers.
FarEye TMS
Real-time dispatch events, driver assignment data, delivery outcome logging, and route-linked customer communication.
Locus Dispatch
Dispatch intelligence and ETA data used to trigger notifications based on real-time route and delivery planning information.
Unicommerce and Vinculum
OMS integration for order-level data, seller notifications, return management, and warehouse-to-buyer coordination.
WhatsApp Business API
Official WhatsApp Business API with verified logistics profile and pre-approved templates for delivery communication.
Shadowfax and Ekart
Hyperlocal and e-commerce-native courier integrations for quick commerce, fashion, marketplace, and last-mile fulfilment operations.
Salesforce and Zoho CRM
Customer history and communication preferences synced for B2B freight customers, repeat deliveries, and scheduled pickups.
Sector scale
$250B+
13%
22M+
25%+
60%
12+
India's Logistics Industry, at Scale
The numbers that show why manual customer communication has already stopped scaling for India's courier networks and e-commerce logistics operations.
India's Logistics Sector Value
India's logistics market covers road freight, rail, air cargo, warehousing, cold chain, and last-mile delivery operations.
Invest IndiaLogistics Cost as Percentage of GDP
India's logistics cost sits materially above global benchmarks. Even a small efficiency improvement represents large annual savings for the economy.
NITI AayogPeople in India's Logistics Workforce
Sprio handles routine communication so logistics teams can focus on operations that require physical presence, judgment, and exception handling.
DPIIT National Logistics PolicyFirst-Attempt Delivery Failure Rate
Each failed first attempt creates redelivery cost, NDR effort, driver time loss, and customer service volume. Pre-delivery communication resolves many of these cases earlier.
NITI Aayog / Industry DataOf Customer Calls Are WISMO Queries
Where Is My Order calls can be answered instantly over WhatsApp and voice using live shipment data, without adding call centre seats.
Indian Languages Supported
Sprio handles delivery communication in Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, Malayalam, Odia, Punjabi, Bhojpuri, Haryanvi, and more.
Regulatory compliance
Regulatory Compliance for India's Logistics and Courier Communication
Sprio handles customer data, delivery records, and outbound communication for logistics operations across India, with telecom and data rules built into the workflow.
TRAI DND Compliance
Outbound delivery notifications, rescheduling calls, and feedback requests can follow TRAI Do-Not-Disturb regulations, permitted calling windows, and opt-out handling.
DPDP Act 2023
Recipient contact data, delivery addresses, and interaction records can be processed under DPDP principles, with consent, purpose limitation, and access controls.
IT Act 2000 for E-Records
Digital delivery confirmations, POD records, and NDR logs can create an electronic record trail for dispute resolution and operational audit.
Data Stored in India
Shipment interaction data, customer contact records, and delivery logs can be stored on Indian infrastructure with audit logs available for enterprise logistics customers.
WhatsApp AI
For Logistics on WhatsApp, Sprio Runs the Entire Customer Communication Layer
WhatsApp is where India's delivery recipients already are. Sprio turns your logistics company's WhatsApp Business number into an always-on delivery communication agent that notifies, reschedules, answers, and collects feedback across every shipment.
WhatsApp is the default channel for India's hotel guests. Sprio turns your WhatsApp Business number into a guest service agent that books, confirms, upsells and resolves requests around the clock, with no wait time.
Outbound delivery communicationPre-Delivery Alerts With Time Windows
Every OFD shipment triggers a WhatsApp notification with an estimated time window and one-tap reschedule option before dispatch.
Delivery Confirmation With POD
Successful deliveries trigger proof-of-delivery confirmation with item description, timestamp, and seller or recipient record links.
NDR Rescheduling in Minutes
Failed deliveries trigger immediate recipient follow-up, reason capture, and slot collection so TMS data is updated before the next route.
WISMO Answered Instantly
Customers send an AWB number or order ID and Sprio replies with shipment status, current hub, and expected delivery date.
RTO Seller Notifications
Sellers receive automatic WhatsApp updates when a shipment returns, including reason, return timeline, and expected warehouse receipt date.
Self-Service Delivery Reschedule
Recipients can request a new slot at any time. Sprio captures the preferred slot and updates the system without routing to a call centre.
DL
Delhivery | Sprio AIOnline
Hi Meera! Your Myntra order #SH2891, Blue Dress, was picked up from Delhi on 28 July. Current location: Pune Hub. Expected delivery: 30 July before 8 PM.
I will not be home on 30th.
No problem. What works best? A: 31 July 9 AM-1 PM, B: 31 July 5-8 PM, or C: 1 August any slot.
C - 1 August morning.
Done. Rescheduled to 1 August, 9 AM-1 PM. You will get a WhatsApp alert 1 hour before our driver heads your way.
Your order was delivered. Rate your delivery experience.