Logistics and Last-Mile Delivery

Delivery Management Software
Built on AI Voice and WhatsApp

India's logistics companies, courier networks, and e-commerce fulfillment operations handle millions of delivery interactions every day. Sprio's AI agents send pre-delivery alerts, answer WISMO queries, reschedule failed deliveries, and manage returns, without adding call centre headcount.

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Sprio Delivery AI Agent

WhatsApp Business
S
Hi Rahul! Your Flipkart order (Samsung TV, #DL4821) is out for delivery. ETA: 2-4 PM today. Will you be available? Reply 1 for Yes, 2 to reschedule.
Sprio Agent
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2 - I'm at office
Rahul, Bengaluru
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No problem. When works? A: Tomorrow 9-12 AM or B: Tomorrow 5-8 PM
Sprio Agent
R
B
Rahul, Bengaluru
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Done! Rescheduled to tomorrow 5-8 PM. You'll get a WhatsApp alert 30 mins before the driver heads your way.
Sprio Agent
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Delhivery
Delhivery
Last-Mile Network
Shiprocket
Shiprocket
Shipping Aggregator
Xpressbees
Xpressbees
Courier Network
Shadowfax
Shadowfax
On-Demand Delivery
FarEye
FarEye TMS
Route Optimization
Unicommerce
Unicommerce
Order Management
Locus
Locus
Dispatch Intelligence
WhatsApp Business
WhatsApp Business
Official API
Delhivery
Delhivery
Last-Mile Network
Shiprocket
Shiprocket
Shipping Aggregator
Xpressbees
Xpressbees
Courier Network
Shadowfax
Shadowfax
On-Demand Delivery
FarEye
FarEye TMS
Route Optimization
Unicommerce
Unicommerce
Order Management
Locus
Locus
Dispatch Intelligence
WhatsApp Business
WhatsApp Business
Official API
India's Logistics Market

India's Logistics and Last-Mile Delivery Market: The Scale That Makes Manual Communication Unsustainable

The numbers behind why India's courier networks, 3PLs, and e-commerce logistics operations can no longer rely on manual customer communication.

$250B+
India's logistics sector market size, covering warehousing, transportation, cold chain, and last-mile delivery, making it one of the largest logistics markets in Asia
Source: Invest India
13%
Logistics cost as a percentage of India's GDP, compared to the global average of 8%, representing a $50B+ efficiency gap that technology is now beginning to close
Source: NITI Aayog Report
22M+
People employed in India's logistics sector across trucking, warehousing, courier networks, freight forwarding, and last-mile delivery operations
Source: DPIIT National Logistics Policy
1.5L+
Registered logistics and transport companies in India, ranging from national courier networks to regional 3PLs and hyperlocal delivery operators
Source: Invest India / MCA
The Communication Gap

Last Mile Delivery Software Needs AI Because the Volume Makes Manual Contact Impossible

India's logistics companies process millions of shipments daily. The customer communication that surrounds each one, notifications, queries, rescheduling, feedback, cannot scale with manual teams alone.

📞
60%

Of Logistics Call Centre Volume Is WISMO

Where Is My Order queries make up the majority of inbound calls at India's logistics and e-commerce customer service desks. Every one of them can be answered by Sprio in seconds, without a human agent, by pulling live data from the tracking system and responding on WhatsApp or voice.

Logistics industry analysis: McKinsey Logistics Research
đŸšĒ
25%+

First-Attempt Delivery Failure Rate in India

A quarter of last-mile deliveries in India fail on the first attempt because the recipient is unavailable or was never notified. Each failed attempt costs the logistics company in redelivery runs, driver time, and customer complaints. Pre-delivery notification with Sprio reduces this before the driver leaves the hub.

Industry benchmark: NITI Aayog Logistics Report
🌏
12+

Languages Across India's Delivery Zones

A courier delivering in Tamil Nadu cannot communicate effectively with recipients in Punjabi, and vice versa. Sprio detects the recipient's location and preferred language automatically and conducts the entire delivery interaction in that language, whether the delivery is to Mumbai, Chennai, Patna, or Kochi.

AI Agents

How Last Mile Delivery Software Handles Every Stage of the Delivery Journey

Six purpose-built AI agents that cover the delivery lifecycle from dispatch notification to post-delivery feedback, each activated at the point where it reduces cost or improves customer experience.

Pre-Delivery Multilingual
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Pre-Delivery Notification Agent

When a shipment is marked Out For Delivery in the TMS, Sprio automatically contacts the recipient on WhatsApp or voice with the estimated time window. The recipient confirms availability or immediately selects a new slot. The driver is not dispatched to an address where no one is home. This single agent reduces first-attempt failure rates and eliminates a substantial fraction of redelivery costs.

Confirmation
✅

Delivery Confirmation Agent

After a successful delivery, Sprio sends the recipient a WhatsApp confirmation with a proof-of-delivery link, item description, and delivery timestamp. For COD shipments, payment confirmation is included. For B2B deliveries, the consignee receives a digital acknowledgment request. All confirmations are logged against the shipment record in the TMS, giving the logistics company a complete digital delivery trail.

NDR Management
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Failed Delivery and NDR Agent

When a delivery fails and generates an NDR (Non-Delivery Report), Sprio contacts the recipient within minutes to capture the reason and reschedule. Common scenarios handled automatically include: recipient unavailable, address incomplete, recipient requested later delivery, and COD payment refusal. The rescheduled slot is updated in the TMS so the driver's next-day route is already optimised before end of day.

WISMO Multilingual
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WISMO Self-Service Agent

Customers who want to know where their order is can send a WhatsApp message or call at any hour. Sprio pulls the live tracking data from the logistics company's system and responds in seconds with exact status, current location hub, and estimated delivery date. No hold music, no call centre routing, no human agent needed. For e-commerce companies, this agent eliminates the largest single category of customer service volume.

Returns RTO
↩ī¸

RTO and Returns Communication Agent

When a shipment is flagged for RTO (Return to Origin), Sprio immediately notifies the seller with the reason and tracks the return journey with checkpoint updates. For customer-initiated returns, Sprio contacts the buyer to schedule a pickup slot, confirms the return reason, shares the driver's details on the day of pickup, and sends a receipt confirmation when the package is collected. The entire flow runs without any manual coordination.

Feedback
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Post-Delivery Feedback Agent

One hour after delivery confirmation, Sprio sends a one-tap delivery rating request on WhatsApp. Recipients who report a problem (damaged goods, wrong item, late delivery) are routed to a structured complaint form that goes directly to the logistics company's ops team, creating a resolution record before the customer escalates publicly. Positive feedback is aggregated by delivery zone, driver, and time window to identify operational patterns.

How It Works

Automated Delivery Communication From Dispatch to Post-Delivery Feedback

Three steps. Connects to your existing TMS or OMS. No change to delivery operations required.

1

Shipment Scanned Out For Delivery

The moment a package gets an OFD scan in your TMS, Sprio picks up the event via API and triggers the pre-delivery notification to the recipient automatically, no manual step needed.

2

AI Agent Contacts the Recipient

Sprio reaches the recipient on WhatsApp or by voice in their language. Availability is confirmed, slot preferences are captured for reschedules, and the driver is dispatched only to addresses where someone is available.

3

Outcome Captured and Communicated

Delivery confirmed, NDR rescheduled, or RTO initiated — Sprio communicates the outcome to all parties (recipient, seller, logistics ops) and logs the interaction in the TMS. Feedback is collected and flagged exceptions routed to the ops team.

Delivery Journey

AI-Powered Communication Touchpoints Across the Last-Mile Delivery Lifecycle

Each Sprio agent is triggered by a specific shipment event in the TMS, ensuring communication happens at the right moment in the delivery journey rather than on a fixed schedule.

Sprio Agent Delivery Stage Trigger Event What Sprio Does at This Point
Pre-Delivery Notification Out for Delivery OFD scan in TMS Alerts recipient with time window, confirms availability, reschedules if unavailable so driver is not dispatched to an empty address
Delivery Confirmation Delivered Delivery scan in TMS Sends POD confirmation, digital acknowledgment for B2B, COD payment receipt, and delivery timestamp to recipient and seller simultaneously
NDR and Reschedule Failed Attempt NDR flag in TMS Contacts recipient within minutes of failure, captures reason, collects new delivery slot, updates TMS so next-day route is optimised before end of day
WISMO Self-Service In Transit Inbound customer query Answers Where Is My Order queries on WhatsApp or voice in under 10 seconds by pulling live data from tracking system, 24 hours a day without human agents
RTO and Returns Return Journey RTO flag or return request Notifies seller of RTO reason, coordinates pickup with buyer for reverse logistics, sends checkpoint updates on the return journey to the warehouse
Post-Delivery Feedback Post-Delivery 1 hour after delivery confirmation Sends one-tap delivery rating, routes damage or complaint reports to ops team, aggregates feedback by driver and zone for performance analysis
Integrations

Logistics Software That Connects to Every Platform India's Courier Industry Runs On

Sprio plugs into the courier networks, TMS platforms, OMS systems, and communication channels that India's logistics operations depend on.

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Delhivery and Xpressbees

Direct API integration for shipment status, OFD events, NDR flags, and delivery confirmation data across both courier networks

🚀

Shiprocket and Pickrr

Shipping aggregator integration covering 25+ courier partners, pulling unified tracking data into Sprio's delivery communication layer

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FarEye TMS

Full TMS integration for real-time dispatch events, driver assignment data, and delivery outcome logging from FarEye's route optimization platform

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Locus Dispatch

Integration with Locus for dispatch intelligence data, enabling Sprio to trigger notifications based on real-time route and ETA updates

🏭

Unicommerce and Vinculum

OMS integration for order-level data, seller notification workflows, and return management coordination from warehouse to buyer

📱

WhatsApp Business API

Official WhatsApp Business API with verified logistics company profile and pre-approved message templates for all delivery communication

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Shadowfax and Ekart

Integration with hyperlocal and e-commerce-native courier networks for quick commerce, fashion, and marketplace fulfillment operations

📊

Salesforce and Zoho CRM

Customer history and communication preferences synced from CRM for B2B freight customers with repeat delivery arrangements or scheduled pickups

Sector Scale

India's Logistics Industry, at Scale

The numbers that show why manual customer communication has already stopped scaling for India's courier networks and e-commerce logistics operations.

$250B+

India's Logistics Sector Value

India's logistics market is one of the largest in Asia, covering road freight, rail, air cargo, warehousing, cold chain, and last-mile delivery operations.

Invest India
13%

Logistics Cost as Percentage of GDP

India's logistics cost is 13% of GDP against a global average of 8%. Reducing this gap by even 1 percentage point represents over $30B in annual savings for the economy.

NITI Aayog
22M+

People in India's Logistics Workforce

India's logistics sector employs 22 million people. Sprio handles the routine communication layer so the workforce focuses on operations that require physical presence and judgment.

DPIIT National Logistics Policy
25%+

First-Attempt Delivery Failure Rate

A quarter of last-mile deliveries in India fail on the first attempt. Each failure generates a redelivery run, an NDR cost, and a customer service call. Pre-delivery communication resolves this before the driver leaves.

NITI Aayog / Industry Data
60%

Of Customer Calls Are WISMO Queries

Where Is My Order queries are the largest single category of inbound calls at logistics and e-commerce customer service desks. Sprio answers all of them instantly over WhatsApp and voice without human agents.

McKinsey Logistics Research
12+

Indian Languages Supported

Sprio handles delivery communication in Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, Malayalam, Odia, Punjabi, Bhojpuri, Haryanvi, and more, matching the recipient's language automatically.

Regulatory Compliance for India's Logistics and Courier Communication

Sprio handles customer data, delivery records, and outbound communication for logistics operations across India. Every interaction follows Indian regulatory standards for data protection and commercial messaging.

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TRAI DND Compliance

All outbound delivery notifications and rescheduling calls comply with TRAI Do-Not-Disturb regulations. Messages are sent only during permitted hours (9 AM to 9 PM). Opt-out requests stop all future communication immediately.

trai.gov.in/do-not-disturb
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DPDP Act 2023

Recipient contact data, delivery addresses, and interaction records are processed under the Digital Personal Data Protection Act 2023. Data is stored on Indian servers and is not shared with third parties beyond the logistics and e-commerce companies involved in the shipment.

meity.gov.in/dpdp-act
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IT Act 2000 for E-Records

Digital delivery confirmations, POD records, and NDR logs generated by Sprio qualify as electronic records under the Information Technology Act 2000, giving logistics companies a legally valid digital delivery trail for dispute resolution.

IT Act 2000
🌐

Data Stored in India

All shipment interaction data, customer contact records, and delivery logs are stored on Indian servers. Sprio does not transfer logistics customer data outside India. Enterprise logistics customers can request full audit logs of all recipient interactions.

National Logistics Policy
FAQ

Common Questions About Delivery Management Software and Last Mile Delivery Software in India

Sprio sends a pre-delivery WhatsApp notification the moment a shipment is scanned Out For Delivery. The message tells the recipient the estimated time window and asks them to confirm they will be available. If they cannot receive the delivery, they select a new slot immediately. The driver is not dispatched to an address where no one is home. This eliminates the cost of the failed attempt, the redelivery run, and the NDR customer service call that follows each failed attempt.
Yes. Sprio's WISMO agent connects to your tracking system and answers any Where Is My Order query over WhatsApp or voice within seconds, 24 hours a day. Customers send their AWB number or order ID and Sprio responds with exact status, current location hub, and estimated delivery date. No waiting on hold. No human agent required. For logistics companies and e-commerce platforms handling millions of shipments, this eliminates the majority of inbound service call volume.
Sprio integrates directly with Delhivery, Xpressbees, Shadowfax, Ekart, Bluedart, and DTDC for shipment tracking data. For shipping aggregators, Sprio connects with Shiprocket and Pickrr, giving access to 25+ carrier networks through a single integration. For TMS and route optimization, Sprio connects with FarEye and Locus. For order management, Sprio integrates with Unicommerce and Vinculum. Custom API integrations are available for enterprise logistics companies with proprietary systems.
When a delivery attempt fails and generates an NDR, Sprio contacts the recipient within minutes. The agent asks for the reason (recipient unavailable, address unclear, payment issue for COD, recipient refused) and immediately collects a new preferred delivery slot. The updated slot is written back to the TMS so the driver's next-day route reflects the reschedule before end of day. Sellers receive an NDR notification with the reason and the rescheduled date simultaneously.
When a shipment is flagged for RTO, Sprio notifies the seller immediately with the reason (undeliverable address, recipient refused, multiple failed attempts) and tracks the return journey with checkpoint updates. For customer-initiated returns (e-commerce reverse logistics), Sprio contacts the buyer to schedule a pickup slot, confirms the reason and item condition, shares driver details on the day of pickup, and sends a receipt confirmation when the package is collected. The entire return flow is logged against the order.
Yes. Sprio supports 12+ Indian languages including Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, Malayalam, Odia, Punjabi, Bhojpuri, and Haryanvi. Language is detected automatically based on the recipient's pincode or preference. For deliveries to tier-2 and tier-3 cities and rural areas, where recipients may not read English SMS, multilingual WhatsApp communication in the local language significantly improves response rates and delivery success.
Yes. For B2C last-mile delivery, Sprio handles recipient pre-delivery alerts, WISMO self-service, NDR rescheduling, reverse logistics coordination, and post-delivery feedback. For B2B freight and commercial deliveries, Sprio manages consignee availability confirmation, delivery appointment scheduling, proof of delivery notifications, and invoice acknowledgment requests. Both workflows run on the same platform and can be configured independently for different business lines.
WISMO queries, NDR rescheduling, and return status updates are the top three reasons customers contact e-commerce support. Sprio automates all three over WhatsApp and voice. Customers get instant, accurate answers without waiting on hold, and the e-commerce company does not need to staff those queries with human agents. For companies with high order volumes during sale seasons, this is particularly impactful since call centre demand spikes exactly when capacity is most constrained.
Yes. All outbound delivery notifications, rescheduling calls, and feedback requests sent by Sprio comply with TRAI Do-Not-Disturb regulations. Messages are sent only during the 9 AM to 9 PM permitted window. Opt-out requests stop all further communication immediately and permanently. For WhatsApp notifications, Sprio uses the official WhatsApp Business API with pre-approved message templates, ensuring high delivery rates and regulatory compliance.
Most logistics companies go live within two weeks. Sprio's onboarding team handles the TMS or OMS API integration, WhatsApp Business API verification, and agent configuration. For companies already using Delhivery, Shiprocket, or Unicommerce, standard pre-built integrations reduce setup time further. No changes are needed to existing delivery operations, driver workflows, or customer-facing processes. The communication layer activates on top of your existing logistics stack.
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