Jan Dhan accounts, millions of whom have never received a direct scheme communication call.
PMJDY Portal AI workflow automation Accelerating secure AI across core operations and workflows ->
Reach Every Beneficiary, Not Just the Connected Ones
India has 56 crore Jan Dhan accounts, 50 lakh central government pensioners and 29 lakh CPGRAMS grievances filed in 2024 alone. Sprio's AI voice and WhatsApp agents close the last-mile communication gap in Hindi, Tamil, Telugu and 10 more Indian languages.
Jeevan Pramaan reminder
Pension Vibhag AI Voice Agent
A pensioner learns that their Digital Life Certificate is due, gets the three submission options, and receives a WhatsApp guide during the same call.
WhatsApp is the default channel for India's hotel guests. Sprio turns your WhatsApp Business number into a guest service agent that books, confirms, upsells and resolves requests around the clock, with no wait time.
Live government callExplains the deadline
The pensioner hears the November deadline in a clear voice call instead of missing an SMS or notice.
Shares all submission options
Bank branch, CSC centre, and Jeevan Pramaan app options are explained in plain language.
Sends WhatsApp guide
A written step-by-step guide arrives on WhatsApp for the pensioner or family member to follow.
Schedules follow-up
If the certificate is not submitted, Sprio can call again after seven days automatically.
PV
Pension Vibhag | Sprio AIOnline
Namaskar Ramesh Kumar ji. Aapka Jeevan Pramaan, Digital Life Certificate, 30 November tak jama karna zaroori hai. Kya aapne abhi tak jama kiya?
Nahin kiya. Kaise karein?
Teen tarike hain: bank branch, CSC centre, ya Jeevan Pramaan app se ghar se. App wali step-by-step guide WhatsApp pe bhejun?
Haan, bhejein.
Guide aa rahi hai Ramesh ji. Certificate jama hone ke baad hum confirm karenge.
India's Government Citizen Services: The Scale That Voice AI Was Built For
The numbers behind India's digital governance push and the citizen outreach gap.
CPGRAMS grievances filed in 2024. New 2024 reforms cut resolution from 30 days down to 21 days.
Business StandardCentral government pensioners who must submit a Jeevan Pramaan certificate by November every year.
Jeevan Pramaan PortalWhatsApp open rate in India, versus under 20% for SMS, making it the most reliable last-mile channel.
Meta WhatsApp Business
Government and PSU use cases
Six Ways AI Voice Agents Already Serve Indian Citizens
Each use case maps to a real government program. The AI handles the outreach. Your team handles the exceptions.
Annual Life Certificate for Government Pensioners
Every November, roughly 50 lakh central government pensioners must submit a digital life certificate to keep their pension flowing. Sprio calls each pensioner in their language, explains bank branch, CSC centre and Jeevan Pramaan app options, confirms pension details, sends a WhatsApp guide, and schedules follow-up if the certificate is still pending.
Keep Citizens Informed While Their Complaint Is Being Resolved
When a CPGRAMS case moves from filed to under review or resolved, Sprio calls the citizen with the grievance reference, current stage, required documents, and satisfaction question. Citizens who want a record receive a WhatsApp summary, reducing duplicate filings and repeat helpline calls.
Remind Defaulters Before Enforcement Becomes Necessary
Urban local bodies can call property owners before due dates with property ID, amount due, deadline, payment options, and WhatsApp payment link. After the due date, Sprio can place an escalation call that remains informational rather than threatening, then logs paid, promised, disputed, or no-response status by property.
Reduce Disconnections Before They Happen
DISCOMs can call consumers when bills are generated, read consumer number, bill amount and due date, offer a WhatsApp payment link, place statutory overdue notice calls, and capture billing disputes by keypress or voice.
PM Awas Yojana, PMJDY and Central Scheme Beneficiary Verification
Sprio calls beneficiaries with Aadhaar-linked names, confirms identity before sharing information, walks through eligibility questions, collects consent for document upload, sends a WhatsApp upload link when needed, and writes verification outcomes back to the scheme portal.
Fill Every Slot Before the Health Team Arrives
District health teams can call target populations three days before a vaccination camp, explain date, time and location, capture enrolment by voice or keypress, send WhatsApp reminders with map links, and give coordinators live confirmed headcount.
WhatsApp for government
The Voice Call Gets Attention. WhatsApp Makes It Actionable.
India has over 500 million WhatsApp users. WhatsApp messages see a 98% open rate. When a pensioner, scheme beneficiary, or taxpayer needs to take a next step, WhatsApp is the fastest bridge between a phone call and an action.
WhatsApp is the default channel for India's hotel guests. Sprio turns your WhatsApp Business number into a guest service agent that books, confirms, upsells and resolves requests around the clock, with no wait time.
Citizen-facing WhatsAppDocument Guides in Hindi and Regional Languages
Jeevan Pramaan steps, PMAY application checklist, and PMJDY KYC document lists can be delivered as readable PDFs in the citizen's language.
Payment Links for ULBs and DISCOMs
WhatsApp delivers direct payment links for property tax, electricity bills, and water charges so citizens pay without visiting an office.
CPGRAMS Case Status Updates
Citizens see complaint status updates without repeatedly calling a grievance helpline.
Camp and Centre Locations as Map Links
Vaccination camp addresses, CSC locations, and district office details can be shared as Google Maps links.
S
Sprio Gov ServicesOnline
Namaskar Ramesh Kumar ji. Aapka pension life certificate 30 November tak jama karna zaroori hai. Neeche diye option chunein.
Bank Branch mein jama karein. Common Service Centre par jayein. Jeevan Pramaan App se karein.
App wali guide chahiye? 1 dabayein ya "Haan" likhen.
Haan, guide chahiye.
Step 1: Google Play se Jeevan Pramaan download karein. Step 2: Aadhaar aur mobile number enter karein. Step 3: Fingerprint ya Face scan karein. Step 4: Certificate portal par apne aap aa jayega.
How it works
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From Beneficiary Data File to Citizen Call in Minutes
No months-long IT procurement. Sprio connects to your beneficiary database or scheme portal and handles everything from there.
Upload or Connect
Provide a CSV or connect your portal via API. Aadhaar-linked mobiles, pension IDs, scheme beneficiary numbers, and language preferences become the campaign base.
TRAI DNC Scrub
Every number is checked against the National DNC Registry before a single call is placed.
AI Places Calls
The voice agent calls each citizen in their language, identifies itself, explains the government body or PSU it represents, and handles questions in real time.
WhatsApp Follow-Through
Citizens who request a guide, link, map, or document receive it on WhatsApp instantly, where it is more likely to be seen and acted on.
Live Dashboard
Call outcomes, enrolment figures, pending follow-ups, and escalations appear in real time. Officers step in only where judgment is required.
What to expect
98%
35.7%
12+
50 Cr+
Lakhs
15 days
Numbers That Matter When You Are Running Crore-Scale Programs
These are the kinds of outcomes government bodies and PSUs working with AI-assisted citizen outreach measure in India. Specific results depend on program design and data quality.
WhatsApp Open Rate
Versus under 20% for official SMS, which means guides and payment links actually get read and acted on.
Meta WhatsApp BusinessCAGR of India's Voice AI Market
The conversational AI market in India is projected to grow at over 30% CAGR through 2030, driven by government digitization and citizen service demand.
Indian Languages Supported
Hindi, Hinglish, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, Punjabi, Odia, Malayalam and Bhojpuri.
Jan Dhan Accounts Opened
Over 50 crore accounts opened under PMJDY, most in rural and semi-urban India where phone is the primary access channel.
PMJDY PortalCalls Per Campaign
Sprio's cloud platform scales to lakh-scale outbound calling campaigns. A district's beneficiary list can be covered quickly without manual dialing.
CPGRAMS Average Resolution Time
Reforms helped cut average resolution from 30 days before 2024 to 15 days for central ministries by January 2026.
PIB India Compliance and data security
Government-Grade Compliance Built Into Every Campaign
When you are communicating with citizens on behalf of a government body, the compliance bar is higher than any private sector campaign. Sprio is built for that bar.
TRAI DND and NDNC Compliance
Every outbound call campaign starts with a scrub against the TRAI National DNC Registry. Caller ID can be registered under TRAI telemarketing header rules for transactional government communications.
DPDP Act 2023 Aligned
India's Digital Personal Data Protection Act 2023 governs how citizen data is collected, processed, and stored. Sprio stores only what is needed, provides audit trails, and can honour erasure or correction requests.
Digital India and NIC Security Guidelines
API integrations with government portals can follow NIC information security guidelines and Digital India data exchange frameworks. Citizen data can remain within India's borders.
Transparent Caller Identity
The AI agent always opens by stating it is an automated assistant calling on behalf of the named government body. Citizens can request a human or call the department's published helpline.
Platform integrations
Plugs Into the Government Systems You Already Use
No rip-and-replace IT project. Sprio connects to existing portals, beneficiary databases, and state systems via secure APIs.
CPGRAMS
Grievance status triggers for citizen update calls.
PFMS
Public Financial Management System and scheme payment status workflows.
DigiLocker
Document status and certificate verification workflows.
NIC Portals
State e-governance portals built on NIC infrastructure.
PMJDY Portal
Jan Dhan account activation and dormancy outreach.
DISCOM Billing
Electricity bill reminders, overdue notices, and dispute capture.
Health APIs
Vaccination camp enrolment and appointment confirmations.
ULB Tax Portals
Property tax reminders and payment link delivery.
Customer stories![]()
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