Construction · NYC · San Sebastián Framing & Drywall
How San Sebastián put the phones on autopilot and kept its team on the job site
Between vendors, spam and leads from paid campaigns, the office phone was a full-time job on its own. Sprio's AI voice agent took most of it over, so estimators and project managers could stay focused on the build.
The case in short
San Sebastián runs residential, commercial and multi-family projects across New York City. A constant stream of suppliers, spam, and inbound advertising leads were landing on the same line and interrupting the people who should have been estimating and managing builds.
The problem
The phone kept pulling the team off the job site.
- Vendor calls for material orders, delivery windows and schedule changes never stopped.
- Robocalls and junk numbers wasted hours of team time.
- Paid campaign leads were not qualified or scoped quickly.
- Estimators and project managers were pulled away from quoting and site coordination.
The approach
Sprio answered the phone, handled routine calls, screened the noise, and passed only real, scoped leads to the team.
- Sprio handled routine vendor calls end to end, including order status, delivery confirmations and schedule changes.
- Spam and junk numbers were filtered before reaching a person.
- Paid campaign leads were qualified by project type, scope, timeline and location before being routed to an estimator.
The outcome
San Sebastián reduced routine phone work, removed spam from the call line, and helped estimators focus on leads worth pricing.
What changed
Less phone. More building.
Our estimators and PMs used to lose half the day to the phone. Now the routine vendor calls handle themselves, the spam is gone, and the leads that reach us are actually worth quoting.
Project Development, San Sebastián Framing & Drywall
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